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If you believe you have received something defective please contact us within 3 days of order receipt at so we can address the issue.

PLEASE inspect your merchandise immediately upon receipt.

If a return is received without specifying a refund or store credit, store credit will be automatically given.

Once we receive your return please allow 2-5 business for it to be processed.

We are not responsible for packages lost in transit. **Please get a tracking number to track your package. Return address: The Pulse Boutique, 1503 North 13 Ave E Newton, Iowa 50208.

Ship it yourself via the carrier of your choice.

When returning items via the return portal, do NOT combine multiple orders into one box/mailer or the weight will be incorrect and we will have to charge you for the additional shipping cost that is charged to us by the USPS. That cost will be deducted from your return. Label cost is $4.95 for packages under 16 ounces and $9.95 for packages 16 ounces or greater.

Use the Return Portal to print off a pre-paid shipping label and give to your usps carrier.

**If your order was delayed 7+ business days by the USPS please contact for extended return information. *Postmarked means it has been accepted and scanned in at the post office.

Shipping paid on the original order is non-refundable and you will not receive a credit for it. Once we process your return please allow 3-5 business days for your bank to process the refund.

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Refund: Your item must be received or postmarked* within 14** days of the order date to receive a full refund for domestic orders. You will receive an e-gift card once your return has been processed to the email you checked out with. Store Credit : Your item must be received or postmarked* within 30** days from the date you order was placed for domestic orders. Gift Cards can’t be returned or refunded. Any item marked down or discounted greater than 25% off the original price (includes BOGO items).Any item in the sale/clearance section.Any time a coupon code/perk of 25% off or greater was used on the order.Shoe boxes must be returned inside another box or a protective mailer.Shoes must be returned in the original shoe box.Products can’t be worn, altered or washed.Make sure there are no make-up or deodorant stains, animal hair or cigarette smoke odor.